Customer Service & Support
What customer service and support channels do you provide? If I have questions about the conversion results or need technical support, how can I contact you? Is your customer service team professional and able to solve problems in a timely manner? For advanced users or enterprise users, do you provide customized services or solutions?
Security & Privacy
- Will my uploaded files be encrypted during the conversion process?
- How long will the original file be retained on the server after the file conversion is completed?
- How can I ensure that my sensitive information (such as personally identifiable information) will not be disclosed during the file conversion process?
- Can a third party access my uploaded files or the converted results?
- What should I do if I need to delete the uploaded files and their conversion results?
- Will the file conversion service collect my personal data for other purposes?
- What additional security measures do you take when handling sensitive files (such as medical records, financial information)?
- Are there security audits or third-party verifications to ensure that our services meet security standards?