Customer Service & Support
What customer service and support channels do you provide? If I have questions about the conversion results or need technical support, how can I contact you? Is your customer service team professional and able to solve problems in a timely manner? For advanced users or enterprise users, do you provide customized services or solutions?
Billing and package issues
- What are the different levels of paid packages for file conversion services?
- How to upgrade to the premium paid package of file conversion services?
- What are the advantages of the paid package in file size, conversion speed and function compared to the free package?
- How to view the validity period and remaining usage of the currently purchased file conversion package?
- If I'm not satisfied with the paid plan I purchased, can I apply for a refund? What is the refund policy?
- Do paid plans support batch conversion of files? Are there any additional fees or restrictions?
- Do the paid plans of file conversion services include technical support and after-sales service?