Currently, telephone support service is not provided. We understand that telephone communication may be more direct and efficient in some cases, but in order to better serve the majority of users and optimize resource allocation, we use email as the main customer support channel.
How to contact the support team?
To contact our support team, you can send an email to our official support email (for specific email addresses, please visit the Contact Us or Support page on the website). In the email, please briefly describe the problem you are encountering, the type of file to be converted, the solution steps you have tried (if any), and any other information that may help us solve the problem faster. Our support team will respond to you as soon as possible and try our best to solve the problem you are encountering.
Please note that our response time may be delayed. But please rest assured that we will handle every email as soon as possible and ensure that your problem is properly resolved.
We also recommend that you check the FAQ or help documentation on our website before contacting our support team to see if there is a ready-made solution that can meet your needs. This will not only save you time, but also help us handle issues that require human intervention more efficiently.