Customer Service & Support
What customer service and support channels do you provide? If I have questions about the conversion results or need technical support, how can I contact you? Is your customer service team professional and able to solve problems in a timely manner? For advanced users or enterprise users, do you provide customized services or solutions?
Customer Service & Support
- If I encounter problems with my file conversion service, how can I contact customer support?
- What are the working hours of the customer service team? Is there 24/7 support service?
- Is there a detailed user manual or FAQ page where I can find solutions on my own?
- How long does it usually take to get a response to questions submitted to customer service?
- Will there be professional technicians to follow up and solve complex technical problems?
- Does the customer support of the file conversion service provide multilingual services?
- If I am not satisfied with the file conversion results, can customer service support provide solutions or compensation measures?